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SITHGAM001 Provide Responsible Gambling Services (RSG)


Course Overview

Any individual looking to become involved or is currently employed in the gambling or gaming industry in Australia MUST hold a valid RSG Statement of Attainment to legally work in this environment.

Our online RSG course is written to equip you with the skills and knowledge you need to provide responsible gambling services in Australia. On successful completion of this training material, you will be competent in the areas responsible for the advertising and promotion of gaming products.

This course is recognised and nationally accredited under the standards of the Australian Qualifications Framework and describes the performance outcomes, skills and knowledge required to provide responsible gambling services, and to assist those customers who have issues with problem gambling.

Responsible gambling services must be provided wherever gambling activities are undertaken. In the hospitality industry, the gambling environment is usually referred to as the gaming area and is provided in a range of venues, such as hotels, motels, clubs, pubs and casinos.

The major forms of gambling are wagering (racing and sport) and gaming (gaming machines, table games, Keno and lotteries). Both forms of gambling are relevant to the hospitality industry.

Hospitality venues may operate Totalisator Agency Board (TAB) outlets for wagering on racing and sport events. They may also cover the full range of gaming activities, including operating gaming machines, table games, Keno and lotteries.

Responsible provision of gambling services is an essential underpinning skill for all hospitality personnel involved in the sale and service of gambling activities in licensed premises, including the licensee, gaming supervisors and gaming managers when involved in operational gambling activities.

The unit applies equally to frontline operational gambling personnel who operate with a limited level of autonomy and under some supervision and guidance from others. They would operate within predefined organisational procedures, and regulatory authority and industry and organisational codes of conduct.

The unit also relates to satisfying the requirements for providing responsible gambling services under state and territory legislation. The terms used to describe this vary across state and territory regulatory bodies and can include Responsible Conduct of Gambling (RCG), Responsible Service of Gaming, or Responsible Service of Gambling (RSG).

Duration:           Self-paced online learning.

Assessment:      Theory assessments are applicable to this training course.

Pre-requisites:   Nil

Common occupations for people holding an RSG certification are:  Gaming Room Attendant, Cashier, Croupier, Keno Operator

All our courses are made available immediately upon sign up, meaning you can begin your RSG online course at any time. You may start the course any time you like and you can stop the course if you’d like a break and resume your course again by signing back in with your email address and password. Once you have completed your RSG online course your Statement of Attainment will be emailed to you within 48 hours.

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